DigitalHub-IT Help Desk

IT Help Desk

• Full-time
• Fifth Settlement, Cairo, Egypt

Posted 9 days ago

Job Description

Reports to: Software Team Leader

Job Level: Mid-Junior

We are seeking a motivated and skilled IT Help Desk Technician to join our dynamic team. The ideal candidate will provide first-level support to our internal staff and clients, ensuring timely resolution of technical issues and contributing to a positive user experience.

Responsibilities

Respond to help desk tickets and provide support via phone, email, and in person.
Troubleshoot hardware and software issues, assisting users in resolving technical problems.
Install, configure, and maintain computer systems, printers, and other IT equipment.
Document issues and resolutions in the help desk ticketing system.
Provide training and support to users on new applications and technologies.
Collaborate with IT team members to enhance support processes and improve service delivery.
Assist in maintaining inventory of IT equipment and software licenses.
Stay current with emerging technologies and industry trends.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Proven experience in a help desk or technical support role.
Strong knowledge of Windows and Mac operating systems, as well as common software applications.
Familiarity with networking concepts and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.

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