Responsibilities

• Work closely with service desk teams to address any escalated ATM issues.
• Communicate effectively with the communication team and other stake holders to fix the connectivity ATMs issues.
• Do all required configuration for any offsite ATM network hardware and verify with the concerned teams the best two coverage operators to configured.
• Proactively monitor ATM network to promptly identify, and resolve any ATM connectivity and performance issues.
• Analyse and interpret ATM network events, alarms and log files.
• Perform regular checks on ATM network hardware and software to ensure all the configuration are consistent and all security measures are in place.
• Perform ATMs network hardware maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Document the design, operation and troubleshooting of technology platforms and procedures.